Return & Refund

Introduction

This Return & Refund policy applies to purchases made through our website, www.symbl.health.

Non-Returnable Items

• Prescription medicines
• Opened or unsealed over-the-counter medicines, supplements, or personal care products
• Perishable healthcare items
• Diagnostic and lab testing services
• Home care or nursing services once delivered
• Digital consultations or reports once completed

Refunds

A refund applies in these cases:

• Payment was charged but the order could not be fulfilled
• A returned product is verified to be defective, damaged, or incorrect
• A service booking was cancelled within the applicable cancellation window

Refunds will be processed to the original payment method.

Refund timelines: 5–7 business days after approval.

Any payment gateway or transaction charges are non-refundable unless required by law.

How to Raise a Return/Refund Request

To request a return or refund, email clarity@symbl.health or contact us through www.symbl.health.