Privacy
Policy
Introduction
Welcome to symbl.health's Privacy Policy. Your privacy is critically important to us. At symbl.health, we are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to our website, www.symbl.health, and governs our data collection, processing, and usage practices.
Information We Collect
Personal Information: This may include your name, email address, phone number, and any other information you provide when using our services, contacting us, or signing up for our newsletter.
Usage Data: We collect information on how our website is accessed and used. This Usage Data may include information such as your computer's IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Health & Fitness Data from Apple Health and Android Health Connect
l may collect health and fitness information such as:
Steps and physical activity
Walking and running activity
Heart rate and related cardiovascular metrics
Sleep and sleep-related information
Weight and body measurements
Blood pressure
Blood glucose
Exercise and workout information
Other health and fitness data that you specifically authorize symbl to access
symbl only requests access to health and fitness data that is relevant to the features and services provided through the symbl application.
How We Use Health Data
Health and fitness information obtained through Apple Health or Android Health Connect may be used to:
Build and maintain your personal health profile and health timeline.
Help you understand your health and wellness patterns.
Provide personalized health insights, recommendations, reminders, and guidance.
Support symbl's AI-powered health features and health programs.
Help you monitor progress toward health and wellness goals.
Provide relevant healthcare navigation, prevention, and wellness services.
Improve the functionality, reliability, and personalization of the symbl application.
Health data is used only for the purposes disclosed to you and consistent with the permissions you provide.
Your Permission and Control
symbl does not access Apple Health or Android Health Connect data unless you grant the required permissions through the relevant operating system.
You may choose which categories of health information symbl can access, where supported by the platform. You may also revoke or modify these permissions at any time through your device's privacy or health settings.
If you disconnect or revoke access, symbl will stop receiving new health data from the relevant health platform, subject to any data that has already been lawfully collected and retained in accordance with this Privacy Policy and applicable law.
How We Protect Health Data
Health and fitness information is treated as sensitive personal information. We apply appropriate technical and organizational safeguards to protect such information against unauthorized access, disclosure, alteration, or loss.
Access to health data within symbl is limited to authorized systems, personnel, and service providers who require such access to provide or support the services, subject to appropriate confidentiality and security obligations.
Sharing of Health Data
symbl does not sell health or fitness data obtained from Apple Health or Android Health Connect.
Health data obtained through these platforms is not used for targeted advertising or advertising profiling.
We do not disclose such health data to third parties for their own advertising or data-broker purposes. Where health data must be processed by service providers acting on symbl's behalf, such processing is limited to providing, maintaining, securing, or improving the services and is subject to appropriate contractual and security safeguards.
Where required by law, or where you explicitly authorize a particular disclosure or service, health information may be shared in accordance with applicable law and this Privacy Policy.
Data Retention and Deletion
symbl retains health and fitness information only for as long as reasonably necessary to provide the services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your personal and health information, subject to applicable legal and regulatory requirements. Once deleted, information may remain in secure backups for a limited period before being permanently removed in accordance with our data retention procedures.
Apple Health
When you connect symbl with the Apple Health app, symbl accesses only the categories of health information for which you provide permission.
Apple provides users with granular control over access to health information. You can review or change symbl's permissions through your device's health and privacy settings.
symbl uses information obtained from the Apple Health app only for health and fitness-related functionality provided by symbl. Health data obtained through Apple Health is not sold to advertising platforms, data brokers, or information resellers and is not used for advertising or similar services.
Android Health Connect
When you connect symbl with Android Health Connect, symbl accesses only the health and fitness data types for which you provide permission.
You can manage, pause, or revoke symbl's access to Health Connect through the Health Connect settings on your Android device. When synchronization is disabled or permissions are revoked, symbl will stop accessing new data from Health Connect, subject to data already collected and retained in accordance with this Privacy Policy.
Health Connect data is used only to provide health and fitness-related functionality within symbl and is not sold or used for targeted advertising.
Changes to Health Data Permissions
You may change or withdraw your health data permissions at any time. If you withdraw permission, some symbl features that depend on the relevant health information may no longer be available or may provide limited functionality.
By connecting Apple Health or Android Health Connect to symbl, you acknowledge that you are granting symbl permission to access the specific health and fitness information you authorize through the applicable platform.
How We Use Your Information
To provide and maintain our services.
To notify you about changes to our services.
To provide customer support.
To gather analysis or valuable information so that we can improve our services.
To monitor the usage of our services.
To detect, prevent and address technical issues.
Sharing Your Information
We do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. We may share information with third-party service providers to help us operate, provide, improve, integrate, customize, support, and market our services.